Frequently Asked Questions

  • We focus on trust, accountability, and performance. With our innovative rating and feedback system, caregivers are continuously evaluated by clients. This ensures higher-quality service, natural accountability, and peace of mind for families.

  • Personal Care refers to non-medical support that helps individuals with daily living activities, such as bathing, grooming, dressing, toileting, meal preparation, mobility assistance, and companionship. Our goal is to help clients maintain independence, dignity, and comfort at home.

  • Our services are designed for seniors, individuals with disabilities, those recovering from illness or surgery, and anyone who needs extra help to live safely and comfortably at home.

  • Every caregiver goes through a rigorous vetting process, including:

    • Background checks and reference verification

    • Skills and competency assessments

    • In-depth interviews and training

    • Ongoing performance monitoring and client feedback

    We only bring on caregivers we’d trust with our own families.

  • Yes! We believe trust and compatibility are essential. We match clients with caregivers based on skills, personality, and preferences. If at any time you feel a caregiver is not the right fit, we’ll gladly adjust the match.

  • Our Personal Care services include, but are not limited to:

    • Bathing, grooming, dressing, toileting, and incontinence care

    • Mobility and transfer assistance (bed, chair, walker, wheelchair)

    • Meal planning and preparation

    • Light housekeeping and laundry

    • Medication reminders

    • Companionship and social engagement

    • Transportation to appointments or errands

  • Yes. We offer hourly, daily, overnight, and live-in care. Whether you need just a few hours a week or 24/7 support, we’ll build a care plan around your schedule and needs.

  • Caregivers are trained to follow best practices for fall prevention, mobility support, and hygiene. We also encourage regular home safety assessments and provide ongoing supervision from our care coordinators.

  • Caregivers are trained in emergency response and will immediately contact 911 if needed, while keeping family members updated. Our team is also available for urgent scheduling needs.

  • It’s simple:

    1. Contact us for a free consultation.

    2. We’ll assess your needs and create a personalized care plan.

    3. You’ll meet your caregiver before services begin.

  • Currently, Family’s Own is private pay. We accept credit card, debit, ACH transfer, and check. Many clients also use long-term care insurance or health savings accounts (HSAs/FSAs) to help cover costs.

  • Absolutely. Care needs often change over time, and we adapt with you. You can increase or decrease hours, add services, or request a new caregiver at any time.